Stuck at 'Slide Connect screen'.

Is there nothing happening when selecting "connect" form the screen below?  

Follow these steps:

1. Please make sure that during the installation flow your phone stays connected to the WiFi Hotspot of Slide. Some phones have the tendency to disconnect from the Slide WiFi Access Point, because it has no internet connection. You can disable this in the settings of your phone or sometimes you get a warning asking if you want to keep the current connection.

2. Some phones keep their internet connection with their mobile network. This way any commands send are send to your provider and not to Slide. The easiest way is to temporarily disable mobile data during installation (only wifi). Another way is to search in your phone settings to disable this functionality.

3. If the above didn't help, please perform a factory reset on Slide.  To do so please do the following: unplug the power cord of Slide, then replug it again. The light at the bottom of Slide will (start to) blink. 

The reset button is placed in an opening on the bottom of Slide, opposite the opening with the light. Use something like a paperclip to push and hold the reset button for  at least 10 seconds. Slide will return to factory settings and the light will start pulsating (going on and off slowly). The hard reset is now complete.

Please restart the installation flow in the app from the beginning where you have to put in your device code. You can find the device code on the 'Welcome Sheet' and on top of Slide.

4. If you can't find the Slide network in your WiFi settings, please take a look at the following article:

Still need help? Contact Us Contact Us