Can't connect (to) Slide during installation - START HERE
If you're facing one of problem below, please select it to continue to the troubleshooting of these problems
- Can't see Slide's WiFi network
- Can't see my own WiFi network in the list in the Slide app
- Connect button does not do anything.
- Stuck at the calibration screen
- Stuck at "Connecting Slide to your home network..." screen
- Completed whole installation but cannot see Slide
If you see the following screen after trying to connect to Slide, please continue with the steps written below
If you can't get past the above shown screens, it might have several causes.
First of all, when you're at this screen, please have a look at Slide itself. Is the light of Slide slowly pulsating (slowly going on and off)?
If so, Slide was not able to connect to your WiFi network. Please double check your WiFi credentials. In some cases the WiFi passwords of the 5GHz and 2.4GHz networks differ. Slide uses the 2.4GHz one. You can retry by going back to the installation procedure and connecting to the WiFi Access Point of Slide itself. If however, when restarting this procedure, you get errors during the process, please factory reset Slide (see following point)
If not, Slide is connected to your WiFi network but is not able to receive any commands. This is most likely due to an incorrect device code. In this case you will need to factory reset Slide. To do so please do the following: unplug the power cord of Slide, then replug it again. The light at the bottom of Slide will (start to) blink.
The reset button is placed in an opening on the bottom of Slide, opposite the opening with the light. Use something like a paperclip to push and hold the reset button for at least 10 seconds. Slide will return to factory settings and the light will start pulsating (going on and off slowly). The hard reset is now complete.
Please restart the installation flow in the app from the beginning where you have to put in your device code. You can find the device code on the 'Welcome Sheet' and on top of Slide.
Another important thing is to make sure that during the installation flow your phone stays connected to the WiFi Hotspot of Slide, up until you entered / selected your own WiFi network to connect to. Some phones have the tendency to disconnect from the Slide WiFi Access Point, because it has no internet connection. You can disable this in the settings of your phone or sometimes you get a warning asking if you want to keep the current connection.